Returns & Refunds

Q: What is the return period?

A: Returns are accepted within the first 15 days from the date of purchase. If you are within your first 15 days, please reach out to our Customer Experience Team via email at info@dgxiqin.com. 

*Return Eligibility To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Q: Who covers the cost of return shipping?

A: We believe in a fair and transparent shipping policy:

  • For Quality Issues: If our technical team confirms that the device is defective or has a manufacturing fault upon inspection, Tinyho will cover all return shipping costs. We will reimburse the shipping fees along with your full refund once the inspection is complete.

  • For Personal Reasons: If you decide to return the product for personal reasons (e.g., you changed your mind or no longer want it), the customer is responsible for the return shipping fees.

Q: What should I do if my tinyho Pro is defective?

A: Please contact our Customer Experience Team via Email as soon as you receive your order. Include a brief video or photo showing the issue. Once the defect is preliminarily confirmed, we will guide you through the return process for a formal inspection and a full refund or replacement.

Q: How do I ensure my return is processed successfully?

A: For all returns, please ensure the device is returned in its original packaging. We strongly advise using a trackable shipping service and holding onto your tracking number, as we cannot be held responsible for packages lost by the courier without proof of delivery.

Q: How long until I receive my refund?

A: Once the device arrives at our warehouse, it takes approximately 2 business days for our team to inspect the unit and process the refund.

  • If it is a quality issue: The product cost + return shipping fee will be issued.

  • Timeline: After the refund is issued, it typically takes 5–7 business days to reflect in your original method of payment.