Returns & Refunds

Q: Who covers the cost of return shipping?

A: We believe in a fair and transparent shipping policy:

• For Quality Issues: If our technical team confirms that the device is defective or has a manufacturing fault upon inspection, Tinyho will cover all return shipping costs. We will reimburse the shipping fees along with your full refund once the inspection is complete.

• For Personal Reasons: If you decide to return the product for personal reasons (e.g., you changed your mind or no longer want it), the customer is responsible for the return shipping fees.

Q: What should I do if my tinyho Pro is defective?

A: Please contact our Customer Experience Team via Email as soon as you receive your order. Include a brief video or photo showing the issue. Once the defect is preliminarily confirmed, we will guide you through the return process for a formal inspection and a full refund or replacement.

Q: How do I ensure my return is processed successfully?

A: For all returns, please ensure the device is returned in its original packaging. We strongly advise using a trackable shipping service and holding onto your tracking number, as we cannot be held responsible for packages lost by the courier without proof of delivery.

Q: How long until I receive my refund?

A: Once the device arrives at our warehouse, it takes approximately 2 business days for our team to inspect the unit and process the refund.

• If it is a quality issue: The product cost + return shipping fee will be issued.

• Timeline: After the refund is issued, it typically takes 5–7 business days to reflect in your original method of payment.